Privacy Policy

This Privacy Policy (hereinafter referred to as the "Privacy Policy") applies to all information that the website alpaka.by may obtain about the User while using the website. This Privacy Policy defines how Private Trade and Production Unitary Enterprise (PTPUE) Alpaka-Bel collects, uses, stores, and discloses information received from users on the website http://alpaka.by/.

1. DEFINITIONS

1.1. The following terms are used in this Privacy Policy:

1.1.1. "Website" – the website alpaka.by.

1.1.2. "Website Administration" – authorized personnel responsible for managing the website, organizing, and/or performing the processing of personal data, as well as determining the purposes, composition, and actions related to personal data processing.

1.1.3. "Personal Data" – any information related directly or indirectly to an identified or identifiable natural person (data subject).

1.1.4. "Processing of Personal Data" – any action (operation) or a set of actions (operations) performed using automation tools or without them on personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymization, blocking, deletion, and destruction of personal data. 1.1.5. "Confidentiality of Personal Data" – a mandatory requirement for the Website Administration or any other person who has obtained access to personal data to prevent its dissemination without the consent of the data subject or other legal grounds.

1.1.6. "Website User (hereinafter referred to as the User)" – a person who accesses the Website via the Internet and uses it.

1.1.7. "Cookies" – a small piece of data sent by a web server and stored on the User's computer, which a web client or web browser sends to the web server in an HTTP request each time the User tries to open a page of the respective website.

1.1.8. "IP Address" – a unique network address of a node in a computer network built using the IP protocol.

2. GENERAL PROVISIONS

2.1. The User's use of the Website constitutes specific and informed consent to this Privacy Policy and the terms of processing the User's personal data.

2.2. If the User does not agree with the terms of the Privacy Policy, they must stop using the Website.

2.3. This Privacy Policy applies solely to this Website and the information obtained through it. It does not apply to any other websites, including those that may contain references to our Website or links from this Website to other websites on the Internet.

2.4. The Website Administration does not verify the accuracy of personal data provided by the User.

3. SUBJECT OF THE PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Website Administration regarding non-disclosure and protection of personal data provided by the User when registering on the Website or performing other actions through the Website.

3.2. Personal data authorized for processing under this Privacy Policy is provided by the User through form submission as part of the data collection process and may include the following information:

3.2.1. Full name of the User

3.2.2. Contact phone number

3.2.3. Email address

3.3. The Website protects data that is automatically transmitted when visiting pages containing a statistical script ("pixel"), including:

• IP address
• Information from cookies
• Information about the browser (or another program that enables ad display)
• Access time
• Page address where the ad block is located
• Referrer (address of the previous page)

3.3.1. Disabling cookies may result in the inability to access parts of the Website that require authorization.

3.3.2. The Website collects statistics on visitors' IP addresses. This information is used to identify and resolve technical issues and monitor the legality of financial transactions.

3.4. Any other personal information not explicitly mentioned above (e.g., purchase history, browsers, operating systems) is securely stored and not disclosed, except as provided in Sections 5.2 and 5.3 of this Privacy Policy.

4.PURPOSES OF COLLECTING USER'S PERSONAL INFORMATION

4.1. The Website Administration may use the User's personal data for the following purposes:

4.1.1. To establish feedback with the User, including notifications, requests related to Website use, service provision, and processing of requests and applications.

4.1.2. To determine the User's location to ensure security and prevent fraud.

4.1.3. To verify the accuracy and completeness of the personal data provided by the User.

4.1.4. To provide the User with effective customer and technical support when issues arise with the Website.

4.1.5. To send newsletters and other information from the Website with the User's consent.

4.1.6. To conduct advertising activities with the User's consent.

4.1.7. To grant the User access to partner websites or services for receiving products, updates, and services.

5. METHODS AND TIMEFRAMES FOR PROCESSING PERSONAL DATA

5.1. The processing of the User’s personal data is carried out for an indefinite period, using any legal means, including information systems with or without the use of automation tools. By accepting this Privacy Policy, the User explicitly consents to the processing of their personal data by checking the appropriate box when filling out the feedback form.

5.2. The User agrees that the Website Administration may transfer personal data to third parties, including courier services, postal services, and telecommunications operators, solely for fulfilling the User's order placed on the Website.

5.3. Personal data may be transferred to authorized government authorities of the Republic of Belarus only on legal grounds and in accordance with Belarusian law.

5.4. If personal data is lost or disclosed, the Website Administration will notify the User.

5.5. The Website Administration, together with the User, takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

6. USER RIGHTS AND OBLIGATIONS

6.1. The User is obliged to:

6.1.1. Provide accurate personal data necessary for Website use.

6.1.2. Update or supplement the provided personal data if changes occur.

6.2. The Website Administration must:

6.2.1. Use the collected information solely for the purposes specified in Section 4 of this Privacy Policy.

6.2.2. Keep confidential information private, not disclose it without prior written consent from the User, and not sell, exchange, or otherwise distribute personal data, except in cases provided in Sections 5.2 and 5.3.

6.2.3. Take precautionary measures to protect the User’s personal data.

6.2.4 Block personal data related to the respective User from the moment of the User's request or inquiry from their legal representative or an authorized data protection authority for the duration of the investigation, in case of identified inaccurate personal data or unlawful actions.

7.LIABILITY OF PARTIES

7.1. The Website Administration, if failing to fulfill its obligations, is responsible for damages incurred by the User due to the unlawful use of personal data, except in cases specified in Sections 5.2, 5.3, and 7.2 of this Privacy Policy.

7.2. The Website Administration is not responsible for the loss or disclosure of Confidential Information if:

7.2.1. The data became public before its loss or disclosure.

7.2.2. The data was obtained from a third party before being received by the Website Administration.

7.2.3. The data was disclosed with the User's consent.

7.3. This Privacy Policy does not apply to third-party websites visited by the User. The Website Administration is not responsible for the actions of third-party websites.

8. DISPUTE RESOLUTION

8.1. Before filing a lawsuit, the User must submit a written complaint for voluntary dispute resolution.

8.2. The recipient of the complaint must respond within 30 calendar days.

8.3. If no resolution is reached, the dispute will be referred to a court in accordance with Belarusian law.

8.4. The applicable law for this Privacy Policy and the relationship between the User and the Website Administration is the current legislation of the Republic of Belarus.